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FAQ's

General Questions

Why both own fleet and 4PL?

This represents the best of both worlds for a customer. For intensively utilised equipment dedicated to a customer or dedicated to a specific profile of work such as day work,  Monday to Friday, X2 can deploy their own equipment’s and drivers on a dedicated or semi dedicated basis for a customer. If that core of resource needs supplementing for peaks in demand we can easily provide additional support with our extensive 4PL network. This can be switched on and off as required with very little notice.

What is a 4PL transport service provider?

Transport management and co-ordination by an organisation that does not supply asset based logistical services. Rather it is an “integrator that assembles the resources, capabilities, and technology of its own organization and other organizations to design, optimise and execute transport solutions for its customers.

What is a fully managed transport service?

Where an organisation commits to providing an all-encompassing transport solution for a client by managing the physical resources of partner organisations to provide an optimal solution not constrained by the contracted parties own assets.

What is a transport control tower?

A transport control tower is the coordination point which, through expert management and integrated systems, controls the inbound flow of customer orders, the optimising and scheduling of those orders, the identification and allocation of the most cost effective assets and resources to make the final delivery, the management of the execution, event management, issue resolution, post-delivery processes and the closure of the cash to cash cycle.

Can you provide solutions based on a one way transport rate?

Yes, in almost all cases by working with our large pool of partners and matching complementary activity with other X2 customers, we can match requirement with available resource and provide a cost effective solution based on one way rates

Can you provide solutions based on backhaul?

True available backhaul at marginal or minimal rates where the original delivery is funding the round trip, is becoming rarer and rarer as customers are no longer prepared to fund this level of inefficiency in their supply chains. However, we pride ourselves in wherever possible matching this marginally costed resource with our customer’s activity and passing back this efficiency within our rate structures.

Why a 4PL

Why not just go to a large national transport provider?

If you deliver your products nationwide any large provider will still subcontract a significant amount of the volume outside their business, in particular to the areas that are not cost effective for them to service or where the consignment size is uneconomic.  Often if investing in assets they will seek an underwrite from their customers, which will in turn appear on your balance sheet. They will also have a significant business overhead which will need to be funded through their rates to customers.  There will undoubtedly be many management levels before the decision maker is reached, which leads to unnecessary bureaucracy and protracted decision making. They will often only operate under a longer term contract where their performance would have to be very poor for a customer to be able to switch provider without incurring significant penalties. X2 pride themselves on being a lean, low overhead organisation, with flexible commercial arrangements with our customers.

Why not just have my own fleet?

An own fleet solution may be absolutely the right choice certainly for an element of a customer’s transport solution, or if the geography covered is quite restricted and the assets can be intensively utilised. However with the own fleet solution comes overhead to manage the operational, financial and legal aspects and if national coverage is required servicing many parts of the UK on a dedicated own fleet will result in vehicles running back empty from a significant number of delivery areas. Subcontracting these deliveries on a one way basis would be not only more cost effective, but also better for the environment.

I am a small retailer servicing multiple outlets nationally with my own fleet, how can you improve on that?

X2 could build cost effective “milk runs” but on a one way basis and utilise our pallet network for any outlying stores. This would allow more frequent deliveries than could be achieved on a dedicated fleet, which in turn would free up storage space for productive retail space and potentially improve on-shelf availability.

Why don’t I just manage multiple transport companies?

In this scenario you have multiple points of contact to place your orders with, to agree rates, to arrange collections, to progress chase deliveries, to resolve issues, to chase POD’s and pallets and then to deal with multiple invoices. Why not have one organisation who has the resource availability to enable it to commit to covering all your volume to all your customer’s destinations at an agreed price? Wouldn’t life be a lot simpler?

Why not just deal with my local Haulage Company?

The vast majority of X2 partners are local, privately owned transport companies. They provide a superb and committed service for us but by their very nature cannot usually cover all the requirements for a customer across the UK.  If they are locally based in the same area as you, they will be looking for prime transport rates out of their own area and then look for return loads at more marginal rates. This means in most cases a transport company which is local to you will be more expensive than sourcing multiple hauliers from the areas your customers are based in, who will be looking for return loads. X2 can provide this service for you, on a one stop shop basis.

How can you be cheaper or more efficient than me going direct?

X2 have longstanding relationships with 100’s of transport companies who operate in every part of the UK.  We match our customers’ specific requirements with the most efficient, available resource which allows us to be extremely cost effective and as we have customers and service providers all over the country we are also matching both outbound and inbound loads maximising loaded running which we can discount back to our customers with very competitive rates.

Can you provide a one stop shop for all my transport requirements?

Yes we can. We can provide a national service for all your transport requirements from full loads, to part loads to pallets and even parcels if required.  We cover the whole of the UK and Ireland and can also provide full load and part load services to and from mainland Europe.

Can you help me reduce my carbon footprint?

We can indeed. We provide a service to assess your current footprint using our carbon calculator and then employ our transport consultancy services to identify more efficient ways of servicing your customers. This could include moving away from a dedicated two-way solution, to a one-way or a shared user solution where you dilute your carbon footprint by working with other organisations through X2.

History & ownership of X2

How long has X2 been operating?

The business was formed in May 2003.

Who started X2?

X2 was originally formed by a number of regional transport companies who were associated through the Palletways network.

Who owns X2 now and who finances the business?

X2 is owned entirely by its management team and we are supported by Barclays Capital.

What experience do your management team have?

The management team have vast experience working for a range of organisations in almost every sector in the UK and on average have over 20 years’ experience each in transport operations, gained in organisations such as Exel, DHL, UPS, Salvesen, TDG, Wincanton and Gist. Sector knowledge includes pallet networks, general haulage, newspapers & magazines, chill & frozen, fashion retailing, grocery retailing, Pub on-trade deliveries, electronics, building products, automotive, parcels and FMCG.

Are you affiliated to any particular organisations?

No we are an entirely independent organisation so we are free to work with organisations which are the best match to our customer’s requirements.

How independent are you?

We are completely independent of any external agreements or affiliations.

Systems & processes

What systems do you operate?

We operate Manpac3 from Mandata the leading transport management system and a track and trace system for our pallet network activity, along with a range of business support systems. Facilities include web order entry, electronic transfer of data, enquiries over the internet and scanned POD’s available via the web.

How do you manage your service providers?

The majority of our transport partners have been working with X2 for a number of years.  We tend to work with small to medium sized transport businesses that are both professional & committed. We have a detailed selection and qualification criteria and a standard SLA for all our operations. Where a customer has a specific service requirement then all our partners involved on that piece of business sign up to the same agreements that X2 have with their customer.

Do you have track and trace?

Yes we do on all consignments.

Who supplies the insurance cover for my goods whilst in your care?

X2 have their own Goods in Transit insurance, along with Public Liability and employer’s liability. We carry goods under standard RHA conditions of carriage and can adjust the level of cover depending on customer requirements. We then insist on back to back insurances with all our transport partners.

Who do I deal with if I have a problem?

Direct with X2’s management team.

hat if I have a claim?

This is extremely rare but as the contracted party this would be with X2 and their insurers. X2 would then counter claim against the service provider but this would not affect the process for our customer.

How many levels of management are there before I can speak to the most senior decision maker?

X2 work on an extremely empowered basis as the team are integral to the success of the X2 business so are in a position to make most decisions without reference to senior management.  If a customer feels the need to escalate an issue there is only one layer of management above our operators and that is directly to the owners of the business.

Will you manage my pallets?

Yes we will as part of a pooling agreement i.e. CHEP, IPP and LPR.

How will you manage my POD’s?

Delivery confirmation and POD’s will be managed to customer’s specific requirements. This can range from verbal confirmation at the time of delivery with scanned POD within 24 or 48 hours to X2 holding the original POD’s on behalf of the customer and providing copies or originals by exception only.

Resources & equipment types

How many partners do you work with?

We have literally 100’s of partners located all over the UK and Ireland covering every postcode.

Do you run your own vehicles?

No we do not run our own vehicles although a number of our partners supply vehicles and drivers on a dedicated basis which we plan and manage.

Do you run your own trailers?

Yes we do, where there is a particular need such as specialised equipment i.e. double deck trailers or high cube equipment, or where there is a stand trailer requirement.

Do you run your own trailers?

Yes we do, where there is a particular need such as specialised equipment i.e. double deck trailers or high cube equipment, or where there is a stand trailer requirement.

Can you provide a transport solution with Artics?

Yes we can, from lightweight 44 ton equipment down to 32 ton 4×2 tractor units.

Can you provide a transport solution with Rigids?

Yes we can, including 10 ton, 18 ton and 26 ton equipment, boxes and curtainsiders with tail lifts if required.

Can you provide a transport solution with 7.5 tonners?

Yes we can, with both boxes and curtainsiders, with tail lifts if required.

Can you provide a transport solution with Vans?

Yes we can, from 3.5cwt vans to long wheelbase sprinters and Luton vans.

Can you provide a transport solution with Tail lift vehicles and trailers?

Yes we can.

Can you provide a transport solution with Box trailers or rigids?

Yes we can, with tail lifts if required, with barn doors or shutter doors.

Can you provide curtainsider trailers and rigids?

Yes we can, with or without tail lifts.

Can you provide a transport solution with flatbed trailers and rigids?

Yes we can, with or without moffet or hiab capability

Can you provide a transport solution with Moffett trailers?

Yes we can.

Can you provide a transport solution with Hiabs?

Yes we can, both rigid and Artics.

Can you provide a transport solution with stand trailers if required?

Yes we can, either by having regular partners doing regular volumes into specific areas who can mix and match a trailer pool, or by introducing an X2 trailer pool.

Where is your HQ?

We are based in the centre of the country near Magna Park In Leicestershire close to the M1, M6 and M69 motorways.

Where are your other locations?

Our partner locations are literally in every postcode in the UK and Ireland.

What are your Operating days and hours?

We operate 24 hours a day, seven days a week, 52 weeks of the year.

Do you have reciprocal arrangements with hauliers / customers ?

Yes we do in both cases; hauliers who work for us regularly give us some of their customers’ work to arrange on their behalf and a number of our customers provide their core fleet out of hours for X2 to use on night trunking or customer deliveries when they are not being used