At the heart of every thriving business exists an emphasis on customer service and yet, the pillars of customer service vary between different fields and importantly, between B2C and B2B industries. For many B2C industries (especially in terms of FMCG), the customer...
While industry gears up for the Christmas trading period (also known as the “Golden Quarter” for retail businesses), there’s a real sense of nostalgia, opportunity, and optimism over the months (and indeed, years) to come. 2023 offered very little in terms of seasonal...
No matter what the weather may bring, the one thing the UK summer reliably delivers is a thriving festival season. From Leeds and Reading Festivals to Creamfields and London’s Notting Hill Carnival, millions of people in the UK are going to enjoy great music this...
Many businesses have geared up for the back-to-school period. As parents prepare to equip their children with essential back-to-school supplies, the demand for various products surges, leading to strained supply chains. In this article, we’ll look at the effects of...
Of all the challenges that retailers face inventory management is perhaps the most critical. Ineffective inventory practices can create store inefficiencies and erode your competitive advantage – with failure to replenish stock promptly or the misjudgement of sales...
We may yet be a few months away from seeing the first tinsel appear in shop windows. But December is in the pipeline, and retailers will need to start preparing for a potential Christmas 2024 peak. Christmas peaks have been absent for the last two years due to...
